In the event of warranty repairs being necessary when travelling in Europe in the first two years of your warranty any member of the Volkswagen Commercial Vehicles authorised repair network in the country you are visiting will be able to carry out rectification work under the terms of the warranty.
They will require the vehicle information data details contained in the front of your vehicle’s service schedule booklet to enable them to carry out the repairs. They will undertake the repairs free of charge.
Should your vehicle suffer a manufacturing defect covered by the third year warranty while outside the UK, the repair must be carried out by a member of the Volkswagen Commercial Vehicles authorised repair network in the country you are visiting. The cost should be settled by you with the repairer and a claim made for reimbursement by providing the repair invoice to a UK Van Centre within 14 calendar days.
If you are travelling abroad you must take documentation showing proof of purchase and service. This helps the authorised repairer make an eligible claim (in the first two years) or confirm that a repair was made under warranty (in the third year).
In order for reimbursement to be possible, the repair invoice must be returned to a UK authorised Van Centre within 14 calendar days.